B2B specialist in diagnostics, repair and maintenance of all types of pool equipment: robots, filtration pumps, heat pumps and more. We are the trusted after-sales partner of the market's leading brands.
From online declaration to equipment return, we manage the entire repair cycle with rigor and transparency.
You benefit from an online platform (LA CONCIERGERIE) enabling you to declare and track your after-sales services. You can also manage your parts inventory.
100% onlineIn-depth analysis on receipt. Detailed report at end of project.
PDF reportStock of +6,500 references. Genuine manufacturer parts. As a brand, you can entrust us with your parts.
+6,500 referencesDiagnostics can be carried out directly by our technicians, or by you as the brand. We can adapt to your organization to ensure optimum care.
FlexibleIf a resolution is possible with a simple part shipment, we will ship the part for you.
Across EuropeIf a piece of equipment is declared irreparable, we can take care of its end-of-life management via certified recycling channels.
Recycling
Send us your spare parts stock. We'll house them in our warehouse and use them exclusively to repair your equipment - with no order delay, and with your guaranteed genuine original parts.
Your parts are immediately available on our site. No more waiting: repair times are reduced to a minimum.
By using your own parts, we guarantee the total authenticity of every repair. Your customers keep their manufacturer's warranty intact.
Digitized inventory and dedicated dashboard: track your stock and after-sales service.
Your stock is isolated, branded and used exclusively for your equipment. No mixing, no confusion with other references.
An optimized workflow for speed, traceability and quality at every stage.
Instantly open digital file with unique after-sales service number and real-time tracking.
On receipt of the after-sales service, a diagnosis is made and an estimate sent to you if necessary.
The replacement part is identified and shipped directly to you or your end customer.
A prepaid return slip is issued for the secure return of the equipment to the workshop.
The equipment is received in the workshop and the initial diagnosis is confirmed on site.
Repairs are carried out using guaranteed original parts. Quality control before shipment.
Repaired equipment sent by tracked parcel post with full service report.
An exclusive portal developed for partner brands. Manage your entire after-sales activity from a single location.
Open a file in just a few clicks, and track the progress of each repair in real time, from diagnosis to return.
View all your inbound and outbound shipments, with delivery status and complete shipment history.
Consult in real time the stock of original parts you've entrusted to us: part numbers, quantities, replenishment alerts.
Are you a pool equipment manufacturer looking for a reliable after-sales service center? Contact our team to discover our partner offers.